You can walk on carpet straight away! Thanks to our unique quick-dry cleaning system, carpets are typically dry in 1-4 hours, not days. While the carpet is wet, we recommend placing towels at carpet entry points to remove any dust from your shoes or feet.

Absolutely not! Our advanced encapsulation method crystallises dirt, which is then vacuumed away, leaving no sticky residue. Your carpets will feel soft and stay cleaner longer.

Yes, we use only non-hazardous, eco-friendly, and CleanSeal® Certified chemicals. They are completely safe for your family, pets, and even delicate wool carpets. Our specialised team care about identifying what type of carpet you have, and what type of care and chemicals it needs.

We pride ourselves on removing stains others call permanent. Our specialised techniques and premium products effectively tackle stubborn marks, restoring your carpet or lounge's original beauty.

Getting a quote is simple and absolutely free! Just give us a friendly call or fill out our easy online form, and we'll provide a transparent, no-obligation estimate tailored to your specific needs.

Heartfelt proudly services homes and businesses across the entire Central Coast region, including Gosford, Erina, Springfield, Kincumber, Terrigal, Tumbi Umbi, Wyoming, The Entrance and Woy Woy. View our service areas here, and contact us for a free quote in your area.

No, you don't need to do anything to prepare! Our first step is a powerful vacuum to remove all dust and dry soils, including brushing skirting boards and carpet edges, ensuring a thorough start.

Furniture typically cannot sit on wet carpet unless it is plastic-based. For your convenience, we will walk through with you and indicate if the carpet under furniture needs a wet clean or if we will just do a vacuum. Generally, we won’t move beds, large dressers, or cabinets. We will take care and wet clean around them. If a smaller item of furniture does need to be moved, we will move it and explain that you will need to place it back once the carpet is dry.

Yes, absolutely! Our chemicals are safe to be around, and we welcome you to stay, ask questions, or simply observe. We love getting to know our valued clients and enjoy teaching about our cleaning methods and ongoing lounge & carpet care. However, if you need to run errands, that’s perfectly fine as well.

How often do you wash your bed sheets? It varies for each person, right?! Dirty shoes, animals, dust, food and drink spills will all leave their mark on carpet and should not be ground in for too long if you'd like it removed. Carpet manufacturers say yearly - we say don’t wait longer than 3 years for professional cleaning.

Yes, Heartfelt is fully insured for your peace of mind. Our professional team is highly trained and experienced in the latest cleaning techniques for all carpet, fabric, and leather types.

Yes, call us right away between 8am and 8pm every single day! The quicker we get to a fresh stain, the more likely we'll be able to remove it completely.