Privacy Policy

This policy was last updated on 20 August 2025. Please check our website regularly for any updates.

Heartfelt values your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and other relevant legislation. This policy outlines how we collect, use, and safeguard your information.

What We Collect

We may collect personal information including:

  • Your name, email address, phone number, and project-related information
  • Details you submit via our website's contact forms or direct communications
  • Technical information such as your IP address and browser type when you visit our website, used to improve site performance and user experience

How We Collect and Use Your Information

We collect information when you:

  • Submit an enquiry through our contact forms
  • Communicate with us directly via phone or email
  • Visit or interact with our website

We use your personal information to:

  • Respond to your enquiries and provide project-related support
  • Improve our website and services
  • Communicate updates, promotions, or relevant project information (only with your consent)

Third-Party Services

We may share information with trusted service providers who help us operate our website and manage communications. These providers are bound by their own privacy policies and are required to handle your data securely.

We may also utilise Microsoft Clarity to collect anonymised behavioural data through session recordings and heatmaps. This data helps us analyse user engagement with our website and is used solely for improving user experience. The data collected is not personally identifiable.

Cookies & Website Analytics

Our website uses cookies—small files stored on your device—to understand visitor behaviour and improve site performance and user experience.

We use cookies in conjunction with:

  • Google Analytics: To monitor website usage patterns and enhance user experience. Information collected may include your IP address, browser type, and site activity. This data is anonymised and used in aggregate form.
  • Microsoft Clarity: To understand how users interact with our site, helping us improve functionality and usability. Microsoft Clarity captures anonymised usage statistics and session recordings (including mouse movements and clicks). No personal information is collected. For more details, please refer to Microsoft's Privacy Statement.

By using our website, you consent to the use of cookies as described above. You can manage or disable cookies through your browser settings, though this may affect site functionality.

Security & Data Retention

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Your information is retained only as long as needed for business or legal requirements.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this privacy policy periodically. The most current version will always be available on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Heartfelt Carpet & Leather Lounge Cleaning
Phone: 0417 684 433
Email: nic@heartfelt.com.au

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