Terms & Conditions
This policy was last updated on 20 August 2025. Please check our website regularly for any updates.
These Terms & Conditions govern your use of the Heartfelt website and any services we offer through it.
By accessing or using our website and services, you agree to comply with these terms and all applicable Australian laws. If you do not agree, you should not use our site or services.
We may update these terms from time to time. Changes take effect upon being published on this page, so we recommend reviewing it periodically.
Terms of Service
Thankyou for the opportunity to be of service to you. We cannot accept responsibility for unforeseen defects in the items cleaned due to faults from manufacture, installation, age, wear, previous cleaners, cleaning products or water damage. In some instances these faults will become evident only at the time of professional cleaning.
The main incident that we are at risk of is slips and trips. We always make sure we minimise the risk of any slips or trips by using signage of slip areas while our carpets are drying and making sure our clients aren’t walking over our power leads while we are cleaning.
Acceptable Use
By using our site, you agree not to:
- Copy, modify, distribute or reverse engineer any part of our website
- Interfere with or disrupt the website or its connected services
- Post or share anything unlawful, offensive, or misleading
- Harvest or misuse user data
- Infringe on intellectual property, privacy, or any other rights
Intellectual Property
All content on this website is owned by or licensed to Heartfelt and is protected by copyright and other intellectual property laws. You may download a single copy of content for personal, non-commercial use only. This permission is a licence, not a transfer of ownership, and we may revoke it if you breach these Terms & Conditions.
Limitation of Liability
Our website and its content are provided "as is". To the extent permitted by law:
- We make no guarantees about accuracy, reliability, or suitability
- We are not liable for any direct, indirect or consequential loss or damage resulting from use of our site or services
If any limitations of liability are restricted by your jurisdiction, they may not fully apply to you.
Accuracy of Information
The content on our website is for general information only. We do our best to keep it current, but we do not guarantee its accuracy or reliability and recommend verifying any information before acting on it.
External Links
Our website may contain links to third-party websites. These are provided for convenience only. We're not responsible for their content or policies, and any use of those sites is at your own risk.
Termination
We reserve the right to restrict or terminate access to our website at any time if you breach these Terms & Conditions. Termination may occur without notice and will take effect immediately.
Severability
If any part of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions will remain in full effect.
Governing Law
These Terms & Conditions are governed by the laws of Australia. By using our website, you agree to the exclusive jurisdiction of the courts in New South Wales.
Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us:
Heartfelt Carpet & Leather Lounge Cleaning
Phone: 0417 684 433
Email: nic@heartfelt.com.au